About Remotir

Remotir is a revenue solutions partner for growth-focused B2B technology companies. We handle everything from initial lead generation to sales strategy—and ongoing customer success—to help our clients achieve sustainable, accelerated growth. Our approach combines elite consulting, day-to-day execution, and a passion for client outcomes.

We’re hiring a Customer Success Manager / Account Manager who will own post-sales relationships for the technology clients in our portfolio—ensuring that the customers we acquire are delighted, retained, and well-positioned for future expansion. This role has a direct impact on both client satisfaction and long-term revenue.
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Role & Responsibilities

1. Onboarding & Integration

• New Customer Welcome: Guide recently acquired customers through initial setup and solution deployment—acting as a trusted point of contact.
• Training & Best Practices: Conduct relevant product overviews or “how-to” sessions (in coordination with the client’s product team) to ensure customers quickly adopt core features.

2. Ongoing Customer Success

• Relationship Nurturing: Build and maintain strong relationships across customer organizations—regularly checking in to capture feedback and address concerns.
• Value Realization: Monitor usage patterns, success metrics, and milestones to highlight ROI and encourage deeper engagement with client products/services.

3. Upselling & Cross-Selling

• Opportunity Identification: Partner with internal sales or product teams to spot upsell/cross-sell opportunities—presenting additional services or product modules where relevant.
• Expansion Strategy: Work hand in hand with Remotir’s sales leaders to develop expansion proposals, ensuring mutual value for the customer and the client.

4. Issue Resolution & Advocacy

• Customer Advocacy: Act as the customer’s champion within Remotir and the client’s organization—escalating product feedback, feature requests, or support tickets to the right teams.
• Problem-Solving: Coordinate with technical or product stakeholders on bug fixes or feature improvements, ensuring timely and transparent communication back to the customer.

5. Reporting & Collaboration

• Account Health Tracking: Use CRM and customer success platforms to maintain accurate records of customer activities, contract renewals, and health scores.
• Performance Insight: Provide periodic reports or dashboards to internal leadership and the client, summarizing adoption trends, user feedback, and upcoming renewal dates.
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Qualifications & Skills

1. Relevant Experience

• 4+ years in Customer Success, Account Management, or a related post-sales role within a B2B SaaS or tech environment.
• Demonstrated success in driving customer retention, satisfaction, and growth.

2. Communication & Relationship-Building

• Strong Verbal & Written Skills: Able to present complex product information in a clear, concise manner.
• Empathy & Diplomacy: Capable of navigating escalations while maintaining a positive customer relationship.

3. Commercial & Strategic Acumen

• Upsell / Cross-Sell Mindset: Comfortable identifying additional revenue opportunities in existing accounts and orchestrating expansions or renewals.
• Analytical Thinking: Skilled at interpreting usage data or feedback metrics to guide improvement strategies and highlight ROI.

4. Technical Familiarity

• CRM Tools: Proficiency with mainstream CRMs to monitor account health.
• Familiarity with customer success platforms (e.g., Gainsight, Totango) a plus.
• Ability to quickly learn client products or solutions at a high level.

5. Ownership & Collaboration

• Proactive & Organized: Skilled at juggling multiple accounts or customer demands simultaneously.
• Team Player: Comfortable collaborating with Sales, Marketing, and Product teams at Remotir and our client companies.
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Why Join Remotir?

1. Impact Across Multiple Tech Portfolios
   
   • Work with diverse B2B software products, each with unique challenges—ensuring every day feels fresh and dynamic.
2. Growth-Oriented Culture
   
   • We champion your professional development. If you’re looking to deepen your CSM skill set—or broaden your capabilities into sales leadership—you’ll have room to grow.
3. Collaborative Environment
   
   • Join a vibrant team of sales pros, revenue strategists, and product experts who share best practices, mentor one another, and celebrate wins collectively.
4. Competitive Compensation
   
   • Base salary plus performance-based bonuses tied to customer retention and expansion. Your success in elevating account value directly rewards you.
5. Hybrid Flexibility
   
   • Enjoy autonomy in how you manage your accounts, with the option to combine remote work and occasional on-site collaboration (depending on location and client needs).
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How to Apply

If you’re passionate about customer success and committed to driving long-term value for B2B tech customers, send your resume to careers@remotir.com. Please include a short note about key customer wins or retention achievements from your past roles.

We look forward to discovering how your blend of customer advocacy and account growth skills can help our tech-focused clients thrive—while you advance your career in a truly revenue-focused environment at Remotir!